Terms of Service

The short version

By using this site or working with me, you agree to these terms. My coaching, books, and tools are here to support you — but they aren't therapy, medical, or legal advice, and I can't guarantee a specific outcome in your relationship or your healing. Be kind, pay for what you buy, and don't copy my work. That's most of it.

Who you're agreeing with

This site, my coaching programs, courses, and products are operated by Cole Zesiger Holdings LLC, a Utah limited liability company. Throughout these terms, "I," "me," and "my" refer to Cole Zesiger and Cole Zesiger Holdings LLC. "You" means the person using this site or enrolling in a program.

Using this site

You're welcome to read, download free resources, and book a call. In exchange, you agree to use the site lawfully, not to interfere with how it runs, and not to scrape, resell, or republish the content as your own. You need to be at least 18 to purchase coaching, courses, or products.

Coaching and content are not therapy

Coaching, courses, the book, and everything on this site are for educational and personal-growth purposes. They are not a substitute for therapy, counseling, or medical, psychological, or legal advice. I'm not a licensed therapist or physician. If you're in crisis or need clinical care, please reach out to a qualified professional or your local emergency services.

No guaranteed results

I'll bring everything I have to our work together, and the Renewal Framework has helped thousands of people. But every situation is different, and your results depend on factors outside my control — including your own effort and circumstances. Nothing here is a promise that you'll reconcile, move on by a certain date, or reach any particular result.

Payments and refunds

Prices for coaching, courses, and products are shown at checkout or shared on your call. Payments are processed by trusted providers (including Stripe and Go High Level); by purchasing, you authorize them to charge your chosen method. Specific refund or cancellation terms for each program are shared before you buy — please review them, and reach out if anything is unclear.

Chargebacks and payment disputes

If you ever have a billing concern, email me first — I'd much rather sort it out with you directly. Filing a chargeback or payment dispute with your bank or card issuer isn't a substitute for the cancellation terms in your program agreement. If one is opened, I may respond with my records, pause access to program materials while it's pending, and recover any fees I'm charged as a result.

Ending our work together

You can stop using this site at any time. I may suspend or end access to the site, a course, or a coaching program if these terms or your program agreement are broken, if a payment fails or goes unpaid, or if the working relationship becomes abusive toward me, my team, or another client. Where a signed program agreement is in place, its cancellation terms govern. The parts of these terms meant to outlast our work — intellectual property, limitation of liability, and dispute resolution — stay in effect after access ends.

Intellectual property

The content, frameworks, workbooks, and materials I create are mine (or licensed to me). When you buy a program, you get a personal, non-transferable license to use those materials for your own growth. Please don't copy, share, resell, or repackage them without my written permission.

Third-party tools and links

This site relies on third-party services — like Kit, JotForm, SalesKick, Stripe, and Go High Level — and may link to other websites. I don't control those services or sites and am not responsible for their content or practices. Your use of them is governed by their own terms.

Text messages

Coaching happens between calls too, so I text my clients, and my team coaches text theirs. When you submit a form on this site that asks for your mobile number — booking a call or applying to work together — you're agreeing that I or your coach may text you at that number about your inquiry, your scheduling, and, if you enroll, your coaching. Giving me your number is never a condition of buying anything.

Message and data rates may apply, and frequency varies with what your program needs. You can opt out at any time by replying STOP or simply telling your coach; opting out of texts doesn't cancel your program or affect anything else in it.

Limitation of liability

To the fullest extent allowed by law, I'm not liable for any indirect, incidental, or consequential damages arising from your use of this site or my programs. The decisions you make are your own. If liability is ever found, it won't exceed the amount you paid me for the program in question.

Governing law and resolving disputes

These terms, and any dispute arising out of them or out of our work together, are governed by the laws of the State of Utah, where Cole Zesiger Holdings LLC is organized, without regard to its conflict-of-laws rules. If something goes wrong, email me first — most things get resolved in a conversation. If we can't work it out within 30 days, any remaining dispute will be resolved by final and binding arbitration in Salt Lake County, Utah, administered under the rules of the American Arbitration Association, rather than in court. We each give up the right to a jury trial and to bring claims as part of a class action. Either of us may still bring an individual claim in small claims court if it qualifies.

Changes to these terms

I may update these terms as the business evolves. When I do, I'll change the "last updated" date above. Continuing to use the site after an update means you accept the revised terms.

Contact

Questions about these terms? Email cole@coachcolezesiger.com.